1. Refund Eligibility
If you are not satisfied with your purchase, you may be eligible for a
refund under the following conditions:
- The product must be unopened and in its original condition.
- The refund request must be made within 30 days of purchase.
- The product must be purchased directly from Urjaap.com.
2. Damaged or Defective Products
If your product is damaged or defective upon arrival, we offer a full
refund or exchange. Please contact our customer support team as soon
as possible with photographic evidence of the damage.
3. Non-Refundable Items
Some items may not be eligible for a refund, including:
- Products that have been opened or used.
- Items purchased from third-party retailers.
- Gift cards or promotional items.
4. Refund Process
To request a refund, follow these steps:
-
Contact our customer support team via email at support@urjaap.com.
-
Provide your order number, the reason for the refund, and any
supporting documentation (e.g., photos of the product).
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Once your refund request is processed, you will receive
confirmation, and the refund will be issued to your original payment
method.
5. Refund Timeframe
Refunds will be processed within 7-10 business days from the date of
approval. Please allow additional time for your bank or payment
provider to complete the transaction.